Case Study
Performance Max in practice.
Discover our Google award-winning work for Preferred Hotels and Resorts.
Find out moreAI-driven strategies to elevate your travel marketing.
The travel industry is facing an increasingly complex and competitive landscape.
Today’s travellers are more discerning than ever, no longer sticking to traditional travel agents or direct bookings. Instead, they’re navigating a mix of platforms, apps, and channels to craft their ideal trip, creating a highly fragmented path to purchase. With growing competition, brands must now strategically engage at every touchpoint to capture attention at the right moment.
With travellers seeking more seamless, personalised and sustainable experiences, Artificial Intelligence (AI) has emerged as a game-changer in meeting these demands. Alongside the rise of conversational search, we’re on the brink of a new level of consumer interaction, and it’s time for brands to adapt, not sit still.
80% of advertisers
use at least one AI-powered search ads product (Google).
AI-driven tools and strategies enable more precise targeting, personalisation, and optimisation of campaigns, so there has never been a better opportunity to reach travellers at every stage of their journey.
Our teams leverage several advanced AI-driven strategies to deliver better ROI and accelerate growth from paid advertising. Below are some of the standout approaches we recommend to elevate your campaign performance and drive impactful results.
time to Embrace AI
Sophie, Group Advertising Strategist
In times of economic uncertainty, brands and advertisers need to be more strategic with their advertising. Embracing AI not only helps to maximise ROI, but allows travel brands to adapt quickly to changing consumer behaviour, giving them a competitive edge in a crowded market.
Google's Things to do is a relatively new way for users to discover new and unique attractions, tours and activities on Google Search, Maps or Business Profiles. Intended to make travel research and booking experiences as user-friendly as possible, partners can surface their inventory via free listings and through dynamic ad formats.
Things to do allows travel brands to showcase accurate and timely information about their attractions, tours and activities directly to millions of people daily who are searching for travel-related activities on Google.
Google’s Things to do program empowers travel brands to compete directly with Online Travel Agents (OTA) by boosting visibility in search and on Google Maps, helping to drive more direct bookings without paying OTA commissions.
Travel brands can display their full inventory, such as attractions, tours and activities, directly to travellers for free. For expanded reach, Things to do Ads offer a powerful way to attract even more direct bookings.
Maximise your SERP real estate: Things to do Ads occupy an incredibly privileged position on search results pages, often in the top carousel. Sources suggest that where a carousel serves, roughly one-third of traffic further down the page is lost. We recommend combining Things to do with paid search to dominate search and occupy a huge proportion of the SERP real estate.
Ensure your tracking is up to scratch: Things to do ads rely on signals and smart bidding with a Target ROAS bid strategy. Ensure your tracking is accurate as Google uses your conversion data to help you target high-intent users and hit your Target ROAS goals.
Partner with Google’s approved partners: We’ve found that direct integration with Google can be tricky for individual attractions. Instead of partnering with an online travel agent and paying commission, we’ve seen great success in using Google approved partners like ResPax or Magpie. These partners offer subscription-based services to easily manage your feed with no commission fees involved.
Capture local intent: With nearly half of Google searches having local intent, Things to do ads provide a cost-effective way to capture local traffic without the need to bid on expensive, broad keywords.
Optimise and test your feed: Experiment with high-quality images of your attractions to capture users' attention. Regularly test and optimise your creatives to find what resonates most with your audience and drives the best engagement.
Align your feed and landing pages: Ensure prices and information are consistent between your attraction feed and landing pages to avoid Google disapprovals. We’ve also found that including traveller ratings on your landing pages can boost credibility and improve click-through rates.
Combine organic & Paid
Jake, Advertising Consultant
We see better results for our clients when combining Things to do ads activity across both paid and organic search. For one of our clients, in the first three months after launch, combining activity saw an uplift of more than £250,000 in ticket revenue.
What is it?
Performance Max is Google’s AI powered ad campaign that allows brands to serve ads across all Google channels like YouTube, Display, Search, Discover, Gmail, Maps and the Travel channel, all through a single campaign.
By leveraging AI and machine learning, Performance Max optimises ad placements and creative combinations in real-time, ensuring that your ads reach the right audience at the right moment in their travel journey.
This all-in-one campaign type allows travel marketers to access Google’s entire inventory, boosting reach across multiple platforms. On average, Performance Max campaigns see an increase of 18% total incremental conversions at a similar cost per action.
Performance Max allows you to manage all your ad formats and placements within a single campaign, simplifying the process and reducing the complexity of managing multiple campaigns across different platforms.
Performance Max leverages first-party data, search intent, and user behaviour insights to target high-intent travellers, making it easier to reach those most likely to book.
Focus on high-intent users: Set clear conversion goals, such as bookings for a specific destination or service. For example, if you're offering Caribbean cruises, set your goal to track cruise bookings. Use Smart Bidding to target high-intent users who are actively searching for terms like "best Caribbean cruises" or are visiting comparison websites. Ensure your tracking is properly set up, and let Google’s AI adjust bids dynamically to reach users most likely to convert.
Test Call To Actions: Test different calls to action to see which ones prompt more conversions. For example, test "Book Your Dream Vacation" against "Find Your Perfect Escape" to see which resonates better with your audience. Analyse the performance of your creatives and refine your ads regularly.
When creating your Performance Max ads, we’ve found that it’s important to:
If you're managing Hotels you can use Performance Max for travel goals campaigns and:
Value based Bidding
Matt, Principal Advertising Strategist
For travel brands with diverse pricing tiers or packages, we strongly recommend adopting value-based bidding in Performance Max. By setting higher bids for premium customers, you can optimise your strategy to maximise returns on higher-ticket bookings. This approach not only enhances your ROI but ensures you effectively target and engage the customers who are most likely to deliver significant revenue.
Performance Max in practice.
Discover our Google award-winning work for Preferred Hotels and Resorts.
Find out moreDemand Gen is a campaign type within Google designed to capture engagement and action through visually appealing ads amongst potential customers across multiple platforms, such as YouTube, Gmail and Discovery.
Unlike traditional search campaigns that target users based on their active search queries, Demand Gen focuses on reaching users who might not be actively searching for a product but are likely to be interested based on their online behavior and preferences.
29% of travellers
mention inspiring content as an important purchase driver (Google).
Use YouTube, Discover & Gmail to put your potential customers into a purchase mindset. Google’s AI will utilise machine learning to test different combinations of your creatives to determine which work best to drive more customers to take action.
Lookalike audience segments in Demand Gen offer a unique and powerful way to scale your reach by identifying users who share similar traits with your existing high-value customers. Google’s advanced machine learning analyses your top-performing audiences to find new prospects who are likely to engage and convert.
The “maximise clicks” bid strategy is ideal for travel businesses with longer customer journeys. It focuses on driving as much traffic as possible within your budget, helping to engage potential travellers early in their research phase.
Audience insights: Use Google’s audience insights to build custom audiences who have previously interacted with your website, social media channels, or travel-related content. We’d recommend segmenting them based on specific travel interests like adventure, luxury, or eco-tourism, and then creating tailored ads for each segment.
Expand your reach with Lookalike Segments: Upload lists of past customers who booked specific hotels or trips, then create lookalike segments of similar prospects. Refine these segments with demographics (age, income, interests), location, and behavior signals—like recent searches for flights, destinations, or hotel deals—to reach high-intent travelers most likely to convert.
Leverage seasonal trends: Adjust your targeting based on seasonal and regional travel trends (e.g., summer vacations or ski trips) to capture high-intent traffic and conversions.
Maximise visual impact: Use Demand Gen’s emphasis on immersive visuals to showcase travel destinations with high-quality images and engaging videos. Focus on storytelling to create emotional connections and excitement.
Driving Mid-Funnel Success
Laura, Advertising Consultant
Demand Gen has been key to our strategy since its adoption for Preferred Hotels and Resorts in April 2024. While it delivered a strong ROI on its own, the real value lies in its mid-funnel role, helping to drive an 80% month-on-month increase in conversions during the first month by nurturing potential customers and moving them closer to conversion.
Meta's Advantage+ suite is designed to optimise campaigns with minimal manual effort, making it a powerful tool for travel brands looking to streamline their marketing efforts across Facebook, Instagram and Messenger. It consolidates brand awareness, sales, and retargeting campaigns into one seamless funnel, using AI to continuously learn and adapt and target users at any stage of their journey.
If you're a well-known travel brand with a large budget, Advantage+ can help allocate spend more effectively by optimising for the best-performing placements and audiences. Whether you're promoting a new destination or increasing bookings for a popular hotel, Advantage+ maximises ROI by delivering ads to the most relevant users at each stage of their travel planning journey.
By analysing vast amounts of user data, Advantage+ optimises ad delivery and adjusts targeting in real-time. This, alongside consistent testing of creatives and ad formats ensures that your best-performing content gets more visibility, keeping engagement high and driving steady results.
Advantage+ eliminates demographic bias and continuously learns about users behaviour to target those more likely to convert, whether they are first-time travellers or frequent explorers.
Set clear conversion goals: Define specific conversion goals for your travel campaigns, such as flight bookings, hotel reservations, or tour sign-ups. Clear objectives help Meta's AI focus on what matters most to your business.
Leverage Meta Ads Advantage+ for scale: If your campaigns already generate 50+ conversions weekly, activating Meta Ads Advantage+ can significantly amplify results. With a high-volume of conversions, the better Meta's AI and machine learning will be at ensuring your ads reach those most likely to convert.
Maintain fresh and engaging content: Regularly assess your top-performing offers and make adjustments to ad creatives, such as updating images, headlines, and call-to-action buttons, to keep content engaging. Fresh creatives help maintain audience interest, enhance click-through rates, and reduce ad fatigue over time.
Retarget previous visitors: Set up a retargeting campaign for users who visited your site or engaged with your content without booking. Use Advantage+ to reach these users with tailored ads that include discounts or exclusive offers on destinations they viewed. Test different offer types (e.g., “10% off for a limited time”) and monitor ad performance to refine messaging and increase conversions.
Set existing customer bid caps
Bradley, Principal Advertising Strategist
To control costs we'd recommend setting existing customer bid caps at around 15%. This lets you control spend on audiences already familiar with your brand, while focusing more budget on acquiring new customers. It helps avoid overspending on retargeting and ensures continued business growth.
If you’re in Travel and working in marketing, adopting AI-powered solutions like Google Things to Do, Performance Max, Demand Gen, Meta Ads Advantage+ is essential for gaining an advantage.
However, getting started with these technologies can be overwhelming, especially as they require a clear strategy, proper setup, and ongoing optimisation.
To safely test and scale these AI-driven campaigns, it’s crucial to have a well-planned roadmap. We specialise in helping travel brands navigate this journey, from strategy development and campaign execution to ongoing performance optimisation. Whether you’re new to these platforms or looking to refine your approach, we can guide you every step of the way.
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